I just learnt the hard way about making manual payments via the new Govia website.....that you get charge $1.19 to pay for your own account. When my balance was negative 50cents, I paid $1 thinking it will get me into the Black by 50 cents and stop them from suspending my account. But then my balance comes up as negative 69 cents because it friggin charged me $1.19.....again. It never charged this using the old website. This is nothing short of unethical and is simply stealing money. Govia are going beyond what the banks charge us....something has to be done.
by Ashley from QLD, 4131
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