Go Via Complaints

Video Matching Fees

259 DAYS AGO | THURSDAY, 4 MAY 2017 9:07 PM | Toll User: Go Via Account Holder | Views(128)


Hi, every time I top up ny account, I notice a video matching fee of several dollars plus. However upon having looked on your govia website a video matching fee is a sum of $0.47 per fee charged. I phoned go via about this fee, and was refunded an amount of money into my go via account and was told that I was being charged the video matching fee as my go via tag was most likely faulty. Go via sent me another tag but I am still having the same problem and am still now being charged a video matching fee in excess of $15.00 which is ridiculous as even if I were to be charged a video matching fee ($0.47) everytime I used a toll point, the amount of $15.00 would take over 31 trips to accumulate the above amount. Which is not correct as I usually only use toll to and from work 5 days a week. Even soo, it's not my problem it is go vias problem and there for I should be refunded the amount of all my video matching fees as it is your faulty products causing the video matching fees. Please rectify this problem. Yours Sincerely Daniel Just

by Daniel from QLD, 4118

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