Really! An absolute disgrace that I, as a paying toll user, cannot report change of vehicle to a fellow Australian.
It has taken me a good 15 minutes in an effort to be understood and to understand.
My home address is not a tongue twister. Each time I asked that my address be read back to me - it was wrong, wrong, wrong!
It needs to be correct so that I receive a replacement bracket.
Am so over making a telephone call from Brisbane and having to strain to hear an operator taking my call from an overseas call centre.
I think, we Australians, with English as our primary language, are treated shabbily.
These disregards cannot be called a SERVICE.
by Cheryl from QLD, 4011
Creator of the new profession 'Business & Consumer Relationship Advocate'. Driving positive change in corporate Australia.
Unexpected toll fees? We offer assistance to Sydney commuters with Roam complaints and we want to stop excessive fees.
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