Go Via Complaints

Go Via Suck!

163 DAYS AGO | TUESDAY, 8 AUGUST 2017 4:09 PM | Toll User: Go Via Account Holder | Views(130)

I have been trying to get invoices for trips I have made that have been charged to me and have been chasing these up for 6mths now with no help from go via half of the people we speak to there can hardly speak any english and now I'm getting infringement notices $170 each for each toll used. I have questioned why they haven't applied the whole amounts I've paid to the account but keep getting silly responses like that was for a different invoice but I haven't received these invoices and unless I pay $3.50 per invoice per trip they cannot send to me.. I will be seeking legal advice because at this time I have been told I have $600+ owing to go via for less than $50 worth of tolls and another 4 infringement notices that go via have also sent the city council. They have not contacted me once nor have they sent and over due notice for these infringements before they were sent off.. $3 toll turns into a $170 fine within 30days is ridiculous

by Peta from QLD, 4300


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