Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Misled lied to and fined unfairly $1000

271 DAYS AGO | SATURDAY, 22 APRIL 2017 11:05 PM | Toll User: Go Via Account Holder | Views(87)

Please contact me, I've feel I've been scammed & misled when I contacted Govia to advise I coukdnt pay on time. They said its okay & then hit me with $1000 in fines. Why is this info in a faded grey print (that I couldn't read) on the invoice. I feel totally l...


273 DAYS AGO | FRIDAY, 21 APRIL 2017 8:23 AM | Other | Views(124)

I was traveling to an interview and was taken on the logan motorway via my GPS. I was pictured on both ways of the trip (return also took me on the logan motorway. The length of both journey's calculate to approximently 2km. $4.50 each way. I was happy to pay ...

Towed and charged

282 DAYS AGO | WEDNESDAY, 12 APRIL 2017 2:29 AM | Toll User: Go Via Account Holder | Views(117)

So I had my car which was unregistered at the time, picked up by a tow truck to take to the mechanics. I had no control over which route that truck would take, I was not in the vehicle nor was I there when the car was picked up or dropped off. Honestly I didn'...

Surprised by fines

282 DAYS AGO | TUESDAY, 11 APRIL 2017 4:47 PM | Toll User: Go Via Account Holder | Views(91)

Why if we get a fine can we not see it on our account? I called to dispute a fine and told someone would call me back, no call! So I thought they had dropped it. Then I received this fine again 2months later..I called again and apparently owe them $900 I just ...

Scammed again

288 DAYS AGO | WEDNESDAY, 5 APRIL 2017 4:48 PM | Toll User: Go Via Account Holder | Views(113)

I have just purchased a new ute for my company (small business) and one of my workers drove it through some tolls before I had the chance to set up the e tag, so in three days he has gone through 15 tolls which is not a problem so I've set up the e tag on the ...

low acct balance

291 DAYS AGO | SUNDAY, 2 APRIL 2017 5:08 PM | Toll User: Go Via Account Holder | Views(355)

I started using tolls (with a tag) when my Father got ill and had to go to his place at Bribie to use the hospitals at Redcliff/Caboolture/Prince Charles and 2 other's almost weekly for over18 mths. Before that i avoided them almost entirely as the costs to m...

Changing class

293 DAYS AGO | SATURDAY, 1 APRIL 2017 8:19 AM | Toll User: Go Via Account Holder | Views(312)

Looks like a new scam for toll roads. They changed the class of my car from a car, class 2 to a commercial, class 3 then back, and video matching fees, but only sometimes. Seems their equipment is slightly sub par.

You are robbing us

293 DAYS AGO | FRIDAY, 31 MARCH 2017 2:42 PM | Toll User: Go Via Account Holder | Views(392)

I have an account and a go via tag which I payed reguarly. My account wasn't topped up when I received my first toll on the mail. With no money at the time (single mum) I wasn't able to pay my $5 toll added to $300 of administration fees! My go via account wa...

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