Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Please help me

254 DAYS AGO | TUESDAY, 9 MAY 2017 8:26 PM | Toll User: Go Via Account Holder | Views(139)

I know we all hate tolls. I accept that they are there. I use them often for my job. But. I seriously need help. I have over $7000 in areas. I pay 110 to sper. $50 to other collections. I can't get it down. I have a tag set up since Sept last year. So...

Debit taken from my account unauthorised.

254 DAYS AGO | TUESDAY, 9 MAY 2017 4:09 PM | Toll User: Go Via Account Holder | Views(121)

We were debited $25.00 on the 24/04 then on the 27/04 and again on the 5/05 . I rang their help line ( What a Joke) and asked them why we had been debited on the 27/04 after only travelling to Brisbane one return trip on the 24/04 $8.78 and we were in credit ...

$3000 for tolls i didn't use.

258 DAYS AGO | SATURDAY, 6 MAY 2017 12:06 AM | Other | Views(149)

My ex-partner racked up toll fines adding up to almost $3000 in a car that was still registered in my name. I never recieved any toll invoices in the mail as i had moved and my ex was hiding the fines from me. When i finally found out about them i tried to ex...

Roadworks costing time and money for work that's not necessary

258 DAYS AGO | FRIDAY, 5 MAY 2017 6:26 PM | Toll User: Go Via Account Holder | Views(92)

I find it pretty wrong that we are charged at full cost for services that aren't provided. Toll roads are supposed to be free flowing and a means for congestion free travel. Yet they will close the entire motorway just so they can re-level bitumen that doesn'...

Receive wrong toll notices belong someone's car

259 DAYS AGO | FRIDAY, 5 MAY 2017 12:09 PM | Toll User: Go Via Account Holder | Views(124)

We have received three toll notices which is not belong to my car. The recorded vehicle registration number and details on toll notices are some other person car detail. I have not been used recorded toll point in my life. Never been seen that toll point and i...

Video Matching Fees

259 DAYS AGO | THURSDAY, 4 MAY 2017 9:07 PM | Toll User: Go Via Account Holder | Views(127)

Hi, every time I top up ny account, I notice a video matching fee of several dollars plus. However upon having looked on your govia website a video matching fee is a sum of $0.47 per fee charged. I phoned go via about this fee, and was refunded an amount of mo...

Sper almost took me to th cleaners

260 DAYS AGO | THURSDAY, 4 MAY 2017 6:26 AM | Other | Views(154)

Had a ta, it became faulty, gave up on their system and had to use tolls for various reasons, now I have a sper debt that is sitting just under 9k With out my current debt agreement I would be out of pocket $500 a month in fees. Complete crap, It's fee after f...

Money hungry assh*le

260 DAYS AGO | THURSDAY, 4 MAY 2017 5:48 AM | Toll User: Go Via Account Holder | Views(121)

Used to have automatic top up til they started taking money out of my account every time it under $10 which was every second day so I changed to manual top up. And even then, i'm still getting over charged so much especially with the manual top up fee's, video...


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