Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

no help at all

222 DAYS AGO | SUNDAY, 11 JUNE 2017 12:28 PM | Toll User: Go Via Account Holder | Views(363)

After receiving an infringement notice, I decided to scroll through recent statements and noticed there where tolls I was pretty sure my car hadn't been through. After checking about 4 - 6 months of statements (which i should have been keeping an eye on) I wa...

Revenue Raising Rort of the Century

225 DAYS AGO | THURSDAY, 8 JUNE 2017 1:11 PM | Toll User: Go Via Account Holder | Views(309)

Traded my vehicle in at the start of March for a new car. Old car was registered to dealer at that time. I took my chip out of the old car and attached to new car. Haven't been through any tolls, but low and behold Govia debited my account for four top ups of ...

WORST CUSTOMER SERVICE

226 DAYS AGO | TUESDAY, 6 JUNE 2017 3:29 PM | Other | Views(293)

All I want to do is view my account balance, and pay my fees as three tolls have lapsed (was not receiving notices) into actual fines which the Brisbane City Council and Queensland Government have now sent to me..... NO ONE can help me. I get told to 'call ba...

Trying to pay

227 DAYS AGO | TUESDAY, 6 JUNE 2017 12:31 AM | Other | Views(136)

The only way that l know how to pay my toll account is my tag card top up . but l lost it. so my problem how can l have a new card as soon as possible so l can pay my outstanding balance and top up my account please. l tried the Computer which l know very li...

System designed to entrap with further fees

229 DAYS AGO | SUNDAY, 4 JUNE 2017 12:38 PM | Other | Views(169)

I avoid tolls always have since they stopped giving you the option to pay onsite when receiving the service like any other Australian business. However on the odd occasion I have used it I have received over the top administraton charges but always pay on the...

Mislead and misinformed

230 DAYS AGO | SATURDAY, 3 JUNE 2017 10:56 AM | Other | Views(160)

My son was given a car by his father SA. Registration. He ran up 8 tolls equalling $19.79. These tolls were not paid as his father was receiving notices as he was the registered owner. My son suffers from a mental health issue which leaves him unable to at ti...

The administration fee for unpaid toll

239 DAYS AGO | WEDNESDAY, 24 MAY 2017 9:13 PM | Toll User: Go Via Account Holder | Views(180)

The administration fee for unpaid toll is absolutely ridiculous. What's regulations or how are they allowed to charge that much? They should increase the toll fee rather than charge those insane administration fee but again they know people are not going to u...

Toll evasion demand

253 DAYS AGO | THURSDAY, 11 MAY 2017 7:00 AM | Toll User: Go Via Account Holder | Views(232)

I had a call on Monday 8/05/17 from Sper relating to unpaid tolls dating back to 2012. This was the first I have heard of these and as it turns out they are demanding $9000.00. Apparently they have sent letters as recently as 26/04/17 but I have not seen thes...


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