Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Waste of time and money.

58 DAYS AGO | TUESDAY, 21 NOVEMBER 2017 4:50 PM | Toll User: Go Via Account Holder | Views(32)

Brisbane tolls have been around since the 1980s. Fact: These toll roads cost $400 million (combined) to build. Fact: In the 1980s, the state government stated tolls would be removed once the monies from the building was recovered. Fact: Queensland motorists ar...

Over $30000 now

59 DAYS AGO | MONDAY, 20 NOVEMBER 2017 8:49 PM | Toll User: Go Via Account Holder | Views(32)

$2000 worth of tolls has turned into over $30 000 in fees-because I didn't own a credit card when I first came to Qld (still don't). I have numerous correspondence requesting to start a payment plan (through proper forms) but no response. My license was suspen...

Rip off merchants

71 DAYS AGO | WEDNESDAY, 8 NOVEMBER 2017 8:32 PM | Toll User: Go Via Account Holder | Views(24)

I am considering moving my family to another state without tolls. This is beyond a joke. My partner uses the toll roads regularly to get to work and back, we have 2 cars both have an E-tag under the same account. Go Via was charging us to the account and then...

charged video matching fees when tag is faulty

72 DAYS AGO | WEDNESDAY, 8 NOVEMBER 2017 9:45 AM | Toll User: Go Via Account Holder | Views(31)

I've always been driving thru Logan Motor way for many years and this year I noticed my bills have been charged with video matching fees very often. On Monday 6/11/17 I drove thru 2 Toll Gate at Logan Motor Way again and I noticed the 1st point was at Loganle...

Logan Motorway upgrade

86 DAYS AGO | TUESDAY, 24 OCTOBER 2017 10:23 PM | Toll User: Go Via Account Holder | Views(23)

I really want to know if you think it is right to keep charging tolls to users when there are so many reduced speed limits due to roadworks. It is beginning to get out of control already and its only just started. Hardly worth using it anymore!

Manual Topup Fee

96 DAYS AGO | SUNDAY, 15 OCTOBER 2017 12:53 AM | Toll User: Go Via Account Holder | Views(28)

I hadn't updated my CC details on my account for a while and I had passed through tolls recently. Since my CC details were out of date my account went negative to about $22. It then said my account was suspended with prompt to pay the account, which I did. Aft...

Bad customer service and questionable practices

98 DAYS AGO | THURSDAY, 12 OCTOBER 2017 6:24 PM | Other | Views(24)

I owe them roughly $150 (for $31.50 of actual tolls). To date I havnt recieved any invoices (only demands). I rang to sort out a payment arrangement and was immediately knocked back and told to pay the full amount by the due date or it will just go to collecti...

Exit Toll befor the Actual toll

99 DAYS AGO | WEDNESDAY, 11 OCTOBER 2017 4:56 PM | Toll User: Go Via Account Holder | Views(21)

I get charged $2.79 to take my Heathwood exit but the ACTUAL TOLL is 2km after my exit... the logan motorway is short yet has the most exit tolls!!!... i pay 56 pw just to n from work.. i missed 1 by 1 day and got charged $25 per each 10 tolls now im refusing...


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