Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.


323 DAYS AGO | THURSDAY, 2 MARCH 2017 8:23 AM | Toll User: Go Via Account Holder | Views(292)

I was trying to pay three Go via fines over the phone, which were for $4.39 each plus $ 70.38 in admin fess, when I was informed I also had another $401 outstanding, I had been using a tag but did not realize it was not working. Is this our new way of life now...

No invoice sent

324 DAYS AGO | WEDNESDAY, 1 MARCH 2017 11:01 AM | Other | Views(253)

Just before Christmas my wife called go via to pay any outstanding tolls, we were told there was nothing to pay . A couple of weeks later I get an e mail from debt collectors, I thought it was a scam so called go via who informed me it was real and I was owing...

Failed tag

327 DAYS AGO | SUNDAY, 26 FEBRUARY 2017 11:51 AM | Toll User: Go Via Account Holder | Views(261)

My tag stop working probably around 6 months ago. I received an over due notice as the account was in deficit. I fixed it all up including the video fees and arranged direct debit so it wouldn't happen again. I asked for a replacement tag to which I was told t...

Ridiculous fees

328 DAYS AGO | FRIDAY, 24 FEBRUARY 2017 5:40 PM | Other | Views(195)

I never received the original toll notices, I knew I had to pay them but was waiting for the letter to come out. Have just received all of them in one lump, $17 and chance in tolls with over $130 in administration charges. It's ridiculous, I understand one ...

Abusive en-educated staff try to rip us off.

328 DAYS AGO | FRIDAY, 24 FEBRUARY 2017 4:53 PM | Toll User: Go Via Account Holder | Views(202)

class a privately registered van as a class 3 instead of class 2 to rip you off more then argue with you when you are reading there own terms and conditions from the go via website. Staff were rude and do not even deserve the 20c per hour they are getting in ...

Fraudulent Toll claim

329 DAYS AGO | FRIDAY, 24 FEBRUARY 2017 9:56 AM | Toll User: Go Via Account Holder | Views(260)

I was sent a bill for an "unpaid" toll when I had over $20 in my toll account. Go-Via stated in writing that I had sufficient credit in the account, but SPER now want $227 though I did nothing wrong.. I have since found that tolls and SPER are both unlawful. I...

Video matching fees

329 DAYS AGO | THURSDAY, 23 FEBRUARY 2017 5:30 PM | Toll User: Go Via Account Holder | Views(262)

About a year ago or more . Randomly I checked my account and I had been charged all these video matching fees. Turns out when I got new tags from one of the branches before they closed down the guy hadn't assigned the tags to the cars. So even though the tags ...

To scraed to find out what i owe

329 DAYS AGO | THURSDAY, 23 FEBRUARY 2017 4:53 PM | Toll User: Go Via Account Holder | Views(234)

I have received numerous toll notices and am aware my fine is over $1000 I'm to scared to contact govia to find out what I owe as I don't know if I can afford to pay so much back

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