Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Incompetence

306 DAYS AGO | SATURDAY, 18 MARCH 2017 10:56 PM | Toll User: Go Via Account Holder | Views(196)

I sold a car in November 2016. I forgot to take it off my account for a a few weeks, racking up about $40. My fault on that as it turns out. However after removing it I kept getting invoices for unpaid tolls. The guy who bought my car obviously hadn't changed...

Excessive admin fees!

308 DAYS AGO | THURSDAY, 16 MARCH 2017 11:05 PM | Toll User: Go Via Account Holder | Views(161)

There is not one particular occasion! It has happened more than once. I know I rarely receive the initial invoice for the toll amount alone. I seem to only get the "demand Charge" - I call to inform them, but do these admin fees ever get wiped? NO I received...

Charged Incorrectly and Pathetic Service

310 DAYS AGO | TUESDAY, 14 MARCH 2017 8:12 PM | Toll User: Go Via Account Holder | Views(185)

Just received a demand notice for payment for travel on 17 Dec 2017, one states I entered toll point at Heathwood @ 11:16:26 then another toll point entry at Stapylton Rd @ 11:17:31. These two toll points are in opposite directions of each other and on differ...

Rip off fees

310 DAYS AGO | TUESDAY, 14 MARCH 2017 6:42 PM | Other | Views(133)

Owe a stupid amount of money, fees on fees and have asked for a payment plan to help me pay it off. No help from go via only the threat of more fees if I don't pay. I HATE GO VIA

Theft!!!!!

312 DAYS AGO | MONDAY, 13 MARCH 2017 11:10 AM | Toll User: Go Via Account Holder | Views(171)

I received a letter that advises I owe $32.00 on my account so I log on to pay - my online account is $104.50. I question this and I was told that I had an invoice of $32.0 for unpaid of trips up to 09.03.16. Then I had another invoice for $51.00 for unpaid t...

Blamed different Suburbs

312 DAYS AGO | MONDAY, 13 MARCH 2017 10:10 AM | Toll User: Go Via Account Holder | Views(184)

I made several payments to my account in the last week and have been told on all these times that my account has a credit balance. All of a sudden I get 26 invoices totalling $500+ and they blame the fact that I gave them the address of Toowoomba when their s...

Incompetent response??? Cannot trust what they say!!

316 DAYS AGO | THURSDAY, 9 MARCH 2017 1:29 PM | Toll User: Go Via Account Holder | Views(146)

Their "service" told ME the address I had provided, where I actually lived . . . . . "Did Not Exist!!" had to assure them it did actually exist and insist that they used this address in my records!!????!! On several trips over their toll road, the tag did N...

Video fee

317 DAYS AGO | TUESDAY, 7 MARCH 2017 9:08 PM | Toll User: Go Via Account Holder | Views(180)

Why am i being charged video fee whilst i have a working token? I have no outstanding payments, but yet when i go look at my account history i am being charged .47c video fee for every token use.


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