Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Trying to pay

293 DAYS AGO | FRIDAY, 31 MARCH 2017 2:15 PM | Other | Views(272)

My P-plater son didn't realise he was going through a toll road (thanks google maps). The car is in his Dad's name and as Dad is interstate for a prolonged period I discovered the overdue toll notice for $13 when going through husband's mail. Got on phone to t...

Charged for cars that's not mine!

294 DAYS AGO | THURSDAY, 30 MARCH 2017 3:10 PM | Toll User: Go Via Account Holder | Views(245)

I recieved 3 demand notices, 2 were for my car (pejero 7 seats) and the third was clearly not mine! (2 seat ute) When I rung up, I got told it's not their problem and to pay it! Then hung up on not once but 3 times!!

Massively Overcharged

295 DAYS AGO | WEDNESDAY, 29 MARCH 2017 1:33 PM | Toll User: Go Via Account Holder | Views(243)

I had a tag attached to my car which I thought was working perfectly but little did I know it wasn't working at all. I drove through a toll 2 times a day which was supposed to cost me $5 a day. Due to moving house and living with people that never gave me my m...

Outrageous

298 DAYS AGO | MONDAY, 27 MARCH 2017 6:48 AM | Toll User: Go Via Account Holder | Views(282)

My tag has been beeping fine and all of a sudden dating back up to 5 months i receive a large envelope with about 60 slips of fines each one 200+ dollars saying i havent paid them, yet my tag beeps each time i go through the tolls address has always been the s...

Charged randomly, didnt use toll

301 DAYS AGO | THURSDAY, 23 MARCH 2017 8:41 PM | Toll User: Go Via Account Holder | Views(256)

Today revived a toll invoice demand notice for $14.51 and know i have been paying my tolls. Checked my location history which my phone tracks my every location, I didnt go no where near a toll on the date we got charged for. Not Sure what to do? Would be nice ...

Video matching - obviously my tag is defective but why do I have to then pay?

302 DAYS AGO | WEDNESDAY, 22 MARCH 2017 10:46 PM | Toll User: Go Via Account Holder | Views(202)

My Tag bleeps quietly, always has so that's life. However checking my statement recently over 10 matching fees per month?? Havent moved the tag, havent touched it! What the???? Why am i paying because the the equipment given to me by go via doesnt work???

Tried phone

303 DAYS AGO | WEDNESDAY, 22 MARCH 2017 9:43 AM | Other | Views(158)

Our last trip using the toll had my wife trying to pay by phone all the way to Bunderberg from Brisbane kept telling her we were using the wrong card number yet when paying invoice it was accepted straight away is this so the government get a larger fee from u...

Double charge after 1 yr paid or license suspension soon

304 DAYS AGO | TUESDAY, 21 MARCH 2017 9:42 AM | Toll User: Go Via Account Holder | Views(170)

May last year I received a letter from city council regarding toll infringement not working due the not update of account when Airport Link was merged to GoVia. I called Govia to find out more details, as I was in emergency trip overseas during their attempt t...


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