Go Via Complaints

Go Via Stories (760)

We would love to hear your Queensland Motorways (Go Via) complaint or story.

Fined when Toll was already paid

39 DAYS AGO | MONDAY, 11 DECEMBER 2017 7:54 AM | Toll User: Go Via Account Holder | Views(83)

I had an unpaid Toll which was sent to RecoveriesCorp. It was unpaid due to not receiving our mail (that's another story). GoVia sent it to Recoveries Corp on 19/5/17. I made a payment plan with Recoveries Corp. On 20/5/17 GoVia also sent it to Qld Transport...

No assistance with mischarges

40 DAYS AGO | SUNDAY, 10 DECEMBER 2017 8:16 AM | Toll User: Go Via Account Holder | Views(59)

So far i have sent 3 angry emails to govia about toll demands that are not mine. These of course drained my account and now there are outstanding amounts on a car that i don’t own. Govia does not respond, is not concerned that they are continuing to charge the...

Study the Australian constitution

43 DAYS AGO | THURSDAY, 7 DECEMBER 2017 4:03 AM | Other | Views(122)

You will discover tolls must be paid at the start of a toll road with hard cash at a collection booth by law. If the provider fails in this collection method, they are at fault and you are not liable. I have now made my own go via card from an invoice sent ...

Illegal practise

49 DAYS AGO | FRIDAY, 1 DECEMBER 2017 9:44 AM | Toll User: Go Via Account Holder | Views(39)

Go Via's website did not updated in over 2 weeks. Suddenly, all tolls are invoiced at the same time for the 2 week period. If we must pay in 3 days, why does GoVia have the right to take money at any point they like due to their faulty system??? Our governme...

Manual top up fee scam

52 DAYS AGO | MONDAY, 27 NOVEMBER 2017 10:39 PM | Toll User: Go Via Account Holder | Views(39)

I just learnt the hard way about making manual payments via the new Govia website.....that you get charge $1.19 to pay for your own account. When my balance was negative 50cents, I paid $1 thinking it will get me into the Black by 50 cents and stop them from ...

Told to pay 41.02 or my account would be suspended

53 DAYS AGO | SUNDAY, 26 NOVEMBER 2017 10:16 PM | Toll User: Go Via Account Holder | Views(33)

I actually owed 2.82 So I called Go Via and they advised me to forget the $40 and just pay the 2.82 which I paid $3. Now received an email stating that my account has been suspended! If there was a manual top up fee you would expect this to be added to the ch...


56 DAYS AGO | FRIDAY, 24 NOVEMBER 2017 12:36 PM | Toll User: Go Via Account Holder | Views(40)

We cancelled one of our tags to a car we had sold because we accidentally left it in the car, we at the same time ordered a new tag for the new vehicle. Go Via are run out of the Philippines with operators that speak lousy English, so my husband ends up getti...

Usual topup

56 DAYS AGO | FRIDAY, 24 NOVEMBER 2017 8:43 AM | Toll User: Go Via Account Holder | Views(40)

I have always kept my account topped up using my Go Via blue card at the usual news agent. Now the news agent has informed me on my last visit the card can no longer be used. He told me the account has to be paid over the net. I do not and will not pay for a...

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