Go Via Complaints

News & Updates (8)

Go Via toll fee relief, or Transurban PR stunt?

468 DAYS AGO | TUESDAY, 12 JULY 2016 11:30 PM | Toll Fees | Views(2776)

Transurban, who operate 6 toll roads in QLD under the name Go Via, have just made a Machiavellian attempt to convince the media and motorists that they are going easy on their customers, and will reduce fees associated with unpaid tolls by introducing a suite...

Help us shake up the tolling system in Brisbane.

470 DAYS AGO | SUNDAY, 10 JULY 2016 8:42 PM | Toll Event | Views(2377)
Toll Fees - A Chance to Change Things - Michael Fraser The Arbitrator

Over the past year and a half, we have been assisting and advocating for disaffected toll road motorists. Receiving hundreds of phone calls and emails from all over the country about how the tolling system is creating a world of stress and financial pain for ...

Transurban whistleblowers assist The Arbitrator

471 DAYS AGO | SATURDAY, 9 JULY 2016 5:31 PM | Transurban Whistleblowers | Views(2161)

We would like to thank the whistleblowers who have come forward with information regarding Queensland’s tolling system. The information supplied has assisted us in identifying key problems and enabled us to refine our research and investigation. We encou...

Tolling Customer Ombudsman could be impossible to call?

976 DAYS AGO | FRIDAY, 20 FEBRUARY 2015 5:25 PM | Tolling Ombudsman | Views(4217)

Many say the Tolling Ombudsman in Australia is ineffective and set up by the tolling companies as a ruse. We called to speak to Michael Arnold, the Tolling Customer Ombudsman, so we could ask him some questions, but we ran into a slight problem, it appears to...

Excessive Go Via Toll Fees? Join 'Potential Class Action'

983 DAYS AGO | SATURDAY, 14 FEBRUARY 2015 1:22 AM | Qld Toll Fees | Views(11595)

Have you been charged excessive and unnecessary toll fees by Queensland Motorways (Go Via)? If yes, why not join the 'potential class action' and help stick it to them for once. We have already had a huge response since we launched in the last 48 hours, bu...

Qld Motorways (Go Via) - Refuse to breakdown excessive admin fees

983 DAYS AGO | FRIDAY, 13 FEBRUARY 2015 2:22 PM | Toll Fee Breakdown | Views(5963)

Queensland Motorways (Go Via) Send out huge admin fees for unpaid $4 tolls. We asked why so much ($22.74)? They said they have expenses they have to pay to get customer info. We asked for a breakdown of the expenses and they committed to providing a res...

Government review of tolling arrangements in Queensland

985 DAYS AGO | THURSDAY, 12 FEBRUARY 2015 4:32 AM | Government: Review of Tolling | Views(3353)

The Department of Transport and Main Roads have expressed the need for a review of tolling arrangements in Queensland. Here is what they had to say in June 2014. "Due to an increase in tolling-related complaints being received from motorists, in June 20...

Go Via complaint gaining momentum on Change.org

985 DAYS AGO | THURSDAY, 12 FEBRUARY 2015 3:13 AM | Other | Views(1875)

Today we became aware of inexcusable behaviour from Queensland Motorways (Go Via) towards a woman named Ebony Weekes, that has left her with a huge bill and undue stress. You can help support her battle by signing her petition and reading about her unexpla...


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