Go Via Complaints

Have a complaint about Go Via toll fees?

Are you sick of unexpected & excessive toll fees? Do you think we should do something about it?

We have become aware of the large amount of complaints users of Queensland Motorways (Go Via) toll roads are experiencing, and we intend to do something about it.

We want to speak to you, if you have been charged any of the following toll fees:

  • Video Matching Fee: $0.48
  • Retail Service Fee: $1.19
  • Manual Top-up Fee: $1.19
  • Requested Statement Fee: $3.59
  • Direct Debit Return Payment Fee: $2.50
  • Tag Non-return Fee: $47.78
  • Toll Invoice Fee: $8.36
  • Demand Notice Charge: $23.89
  • Any other fee or penalty charge.
Toll points: Murarrie | Kuraby | Loganlea | Heathwood | Paradise Road | Go Between Bridge | Clem 7

This website is an initiative of Toll Redess.

Tell Your Story!

Fined when Toll was already paid

39 DAYS AGO | MONDAY, 11 DECEMBER 2017 7:54 AM | Toll User: Go Via Account Holder | Views(83)

I had an unpaid Toll which was sent to RecoveriesCorp. It was unpaid due to not receiving our mail (that's another story). GoVia sent it to Recoverie...

by Jo from QLD, 4511

No assistance with mischarges

40 DAYS AGO | SUNDAY, 10 DECEMBER 2017 8:16 AM | Toll User: Go Via Account Holder | Views(59)

So far i have sent 3 angry emails to govia about toll demands that are not mine. These of course drained my account and now there are outstanding amou...

by Lisa from QLD, 4020

Study the Australian constitution

43 DAYS AGO | THURSDAY, 7 DECEMBER 2017 4:03 AM | Other | Views(122)

You will discover tolls must be paid at the start of a toll road with hard cash at a collection booth by law. If the provider fails in this collecti...

by Albert from QLD, 4178

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